Insider Term: Dealer Tokes
Dealer tokes or tips are gratuities, given to dealers as “tokens of appreciation”.
Dealers are paid minimum wage and rely on tips to make a living. A toke can be given to a dealer in a couple of different ways.
The most common way for a player or guest to tip a dealer is to make a “toke” bet for the dealer by placing an additional bet, directly in the front of the player’s bet. This is the preferred method for most dealers, or at least this dealer anyway. You may also just lay a chip on the felt and tell the dealer “this is for you”.
Why tip a dealer?
There are a variety of reasons why a guest might tip the dealer. One reason would be that they are winning, but that is not the only reason a guest may tip.
Guests do not need to be winning to tip, you could also tip because the dealer…
Deals the game noting some of your preferences.
Is engaging and entertaining
Is Good natured when you are either winning or losing
Meets your needs or preferences consistently.
Maintains table etiquette
Advises the guests when another player has either added a hand or taken one out
Mindful of keeping your area clean and your glass full
In other words, guests may tip the dealer, or bet for the dealer, when either winning, or losing, if they give great customer service..
“Go for your own” vs. “pooled/shared” Tokes:
Go for your own:
Generally speaking, blackjack/cal games dealers in a cardroom , “go for their own” tokes.
“Go for their own” simply means, whatever tips they generate that day are theirs to keep and they do not share or pool with other dealers. (In some instances they are required to give the Cal Games Floor person a percentage)
In some cases, Card Room dealers who “go for their own”, can also let their tips ride, meaning, if you win the hand, they can let all or a portion of the winning toke bet ride on the next hand, resulting in a larger tip.
Tip Pooling or Sharing:
Many of California’s Tribal gaming casinos and Nevada Casinos “pool” or “share” dealers tokes, in one of the following ways:
Splitting tips by the day:
In this method all of the tips generated by all dealers in a 24 hour period are marshaled together and then divided by the number of dealer hours on the floor that day. This gives you an hourly toke rate. The casino will pay the dealer the tokes earned on their checks for every hour the dealer worked that day.
Splitting tips by the shift:
The three classified shifts that casinos dealers work are Day shift, Swing shift or Graveyard shift. When casino’s use the “split tips by shift” method, the tips generated by dealers are kept separate, by shift. At the end of each shift, tokes are counted, divided between only those dealers that worked that day and on that shift. The tokes earned are put on the dealers paychecks.
When “pooling” tips, dealers are not allowed to let tips ride, in effect they would be wagering other people’s money, so the casino doesn’t allow that. If you place a toke bet for a dealer who shares tips, they will pick up the winning toke bet and place it in the toke box at the conclusion of each hand.
Casinos that pool tips can also require dealers to share their tokes with Floor Persons.
“Go for your own” or “Sharing” Dealer Tokes and its Impact on Customer Service:
Do guests receive better service with the “go for your own” method or the “pooling” method?
In regards to customer service, there are some pros and cons for each.
The tip pooling method can reward dealers who might not give the best customer service The dealers receive the same amount, regardless of the amount of tokes they generate. The motivation to provide great customer service may be compromised using this method.
Card room dealers who “go for their own”,try and give the customers who tip individual and personalized service. Cal games dealers that “go for their own” in a card room generally provide a richer experience for those who tip. The question with this method is, do the customers who do not tip, or do not tip well receive great customer service?
Tipping in a card room:
If you are new to the Card room environment, just approach a dealer and feel free to ask them any questions you may have. If they provide a favorable experience for you, be sure and give them a tip or place a “toke” bet for them.